JOIN HERE

Responsible Gaming at MrLuck

MrLuck is committed to supporting a Responsible Gaming environment. We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players. We encourage you to play responsibly.

The support and dedicated responsible gaming team at Mr Luck Casino received GamCare Social Responsibility and Interaction training, which has been CPD certified, providing a holistic approach to the enhancement of personal skills and proficiency throughout their work.

We feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organisations, we provide an extensive range of controls to help you play responsibly.

Whilst providing tools to help control gambling is something that we are committed to, players who are concerned that they may intentionally avoid them should seek guidance from a responsible gambling trust such as BeGambleAware®.

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.

Protection of Minors

It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.

The Website is not designed to attract children or adolescents. We are continually active in our efforts to track down and discourage minors from attempting to play on our website. We realise that the internet is a readily available resource for many, and as such, we encourage parents to take measures to contribute to the protection of their children from underage gambling, for example:

  • Do not leave children unattended near a computer or smart device when they could easily access casino or sports betting websites/applications.
  • Set up passwords for all gambling programs.
  • Do not let minors partake in any gambling activity.
  • Keep personal details such as username, password and deposit method details confidential.
  • Inform your children of the illegality of underage gambling and the potential harm of engaging in it.
  • Limit the amount of time your children are able to access the internet.
  • Pay extra attention to the content that minors are accessing via mobile devices.
  • Utilizing software filtering and blocking tools available, such as Net Nanny or Gamlock.

Preventing and Managing Compulsive Gambling

We recognise the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number measures in order to help prevent and manage compulsive gambling:

  1. Our support team training requires employees to learn how to recognise problem and underage gambling, and to act accordingly once identified.
  2. We implement a self-exclusion program which allows players to easily restrict or block their access to our site.
  3. We implement a feature which allows players to set up a maximum deposit amount.
  4. Upon request or self exclusion we will stop a player from receiving promotional marketing materials from our Website.
  5. We provide players with easy access to their deposit history at any time through the ‘My Account’ section.
  6. We provide players with easy access to their Bet Summary and Casino Games history any time through the ‘My Account’ section.

Key Reminders for Users:

  • Gambling is strictly a form of entertainment, and should in no way be used as a method to make money or pay off debts.
  • Gambling results are determined by chance and therefore there is no possible way to ensure winnings.
  • The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.
  • Users should always make sure they know the rules of the games before playing.
  • Users should always be aware of the amount of time and money spent gambling.
  • Chasing losses is not an effective strategy and could lead to further disappointments.
  • Gambling activity should not be undertaken under the influence of alcohol or any other substance.

Is My Gambling Problematic?

If you unsure if your, a friend’s or family member’s gambling is problematic, consider the following questions:

  • Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
  • Do you use gambling as a way to avoid dealing with issues in your everyday life?
  • Do you feel lost and in despair when you run out of money to gamble with?
  • Do you often find yourself trying to win back losses?
  • Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
  • Have you ever tried to cover up how much money or time you spend on gambling?
  • Do you gamble until your gambling funds have run out, then resort to spending money which was not originally intended for gambling?
  • Has your gambling caused you to get into debt?
  • Have you experienced criticism from others over your gambling activity?
  • Are you reluctant to use your ‘gambling money’ for anything other than gambling?
  • Has interest in family, friends and hobbies dwindled due to your gambling?
  • Do you find yourself putting gambling before family and friends?
  • Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
  • Does your gambling make you feel depressed or suicidal?

The more questions that you answered ‘yes’ to, the more likely it is that you or they have a gambling problem that requires attention.

How Can I Restrict My Account?

To ensure you enjoy your online experience with us and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly:

1. Personal Limits

Decide how much you are willing to spend on a daily, weekly or monthly basis. You can set your deposit limits in the My Account section.

  • Daily deposit limit: applies each day from 12:00 AM to 11:59 PM GMT.
  • Weekly deposit limit: applies from 12:00 AM on Monday to 11:59 PM on Sunday GMT.
  • Monthly deposit limit: begins at 12:00 AM on the first of the month and ends on the last day at 11:59 PM GMT.

2. Cool Off

If you wish to take a short break, you may request a cool off period (24 hours, 48 hours, 1 week, 1 month, 6 weeks, or 3 months). Once activated, your account will be immediately suspended until the selected time period expires.

3. Self-Exclusion

If you are concerned about your gambling behavior, you may request self-exclusion (6 months, 1 year, or Permanent). All accounts detected under your identity will be suspended, and you will not be permitted to open new accounts.

4. Reality Check

This function reminds you how long you have been playing. After a specified period (default is 1 hour), a system message will appear informing you of your play time, wins, and bets.

5. Session Time Limits

We give you the option to set a limit on the duration of your game play for each session. Please contact support via chat to set this.

How Can I Get Further Help?

We strongly recommend contacting professional organizations for guidance:

  • Gambling Therapy Helpline
  • Gamblers Anonymous
  • Helping Hand/IGC
  • Cyber Patrol (Software to block gambling sites)

BetBlocker

BetBlocker is a free software you can install on your device(s) to help you manage your gaming responsibly. It offers Crisis Response, Harm Minimisation, and Parental Controls.

Marketing

The Group uses Personal Information to provide promotional materials concerning our services and those of our affiliates. You may at any time decline receiving further marketing offers by contacting us to unsubscribe.

Cookies are used for ads personalisation, provide social media features, and analyze our traffic. With your consent, we may also share information about your use of our app with our social media, advertising, and analytics partners.